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        Our Guarantee - Returns

        All our products are fully guaranteed. If you are not satisfied with your purchase for any reason, simply return it to us for an exchange or a full refund. Just follow the steps below.

        DAMAGED GOODS

        Damaged goods will be replaced or refunded (your choice). Let us know of the problem and indicate whether you opt for a refund, credit or exchange. Please send the parcel back to:

        Ministry Of Swimming
        1 Buckley Street
        Alicetown

        RETURNS

        Purchased goods may be returned within 30 days of placing the order, provided they remain in their original condition. If you wish to return your order, let us know the reason and send parcel to:

        Ministry Of Swimming
        1 Buckley Street
        Alicetown
        Lower Hutt  5010
        New Zealand.

        +64 274886324

         

        No fuss refunds
        If the item doesn’t fit and you would prefer a refund we will credit your bank account via direct deposit or Pay Pal where you can withdraw the funds. However shipping costs will not be refunded. 

         

        Warranties

        If product is faulty because of manufacturing faults, we will try our hardest to replace it.

        If in the case we have no more stock of a faulty item we will award a store credit.

        We will not replace items that have clearly been damaged because of wear and tear. When returning anyngear, please return with original box or packaging. If an item has been used please return clean and in good condition.

        All products MUST be returned with receipt and original tags attached. Please send back items with a track and trace number so it won’t get lost in the mail!