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    Our Guarantee - Returns

    All our products are fully guaranteed. If you are not satisfied with your purchase for any reason, simply return it to us for an exchange or a full refund. Just follow the steps below.


    Damaged goods will be replaced or refunded (your choice). Let us know of the problem and indicate whether you opt for a refund, credit or exchange. Please send the parcel back to:

    Ministry Of Swimming
    1 Buckley Street
    Lower Hutt
    New Zealand.


    Purchased goods may be returned within 30 days of placing the order, provided they remain in their original condition. If you wish to return your order, let us know the reason and send parcel to:

    Ministry Of Swimming
    1 Buckley Street
    Lower Hutt  5010
    New Zealand.

    +64 4 5899764

     Orders will not be dispatched until payment in full has been received and Ministry Of Swimming is satisfied with the integrity of the order.

    When we receive your order we'll send you a confirmation email of your purchase. This will contain an invoice number of the item/s and its cost.  We also send you your tracking number once the item has been dispatched if courier has been used. Please note Overseas Orders are with NZ post and they do not have tracking. Pleasecontact us if you would like tracking and we can find the charge from our NZ Post.

    NATIONAL orders are sent using NZ couriers or Fastway couriers.  THIS SHIPPING METHOD IS FULLY TRACKED AND TRACED and although we endeavour to deliver to you overnight it can take 2-4 working days to arrive after your payment has been confirmed.  If our order has not arrived by then please email with your order number and contact details.

    If you are in a rush to get the goods, please let us know and we will do our best to get things moving faster.
    (All NZ orders are trackable.) Overseas orders are not trackable unless courier costs are meet.

    We do not deliver to RURAL addresses unless you tick the rural option of shipping and pay the extra $10.
    We cannot ship to PO BOXES or Private Bags as the couriers DON'T deliver. So just give us your Auntie or Grandma's address and then you can take over from there.

    Please be advised that every country has different customs laws and your product may incur other charges whilst in transit. Ministry Of Swimming is NOT responsible for these charges. But we will do our best to send it to you the cheapest, fastest and safest way we can.

    Go Swimming LTD NZ proudly new Zealand owned.